Emotional Intelligence
Skills that Sell and Save Million Dollar Accounts
J&J hired the smartest sales team. They understood the product perfectly. But doctors were kicking their sales reps out of the OR.
They had an
The Essential Skill Your Employees Should Have Now
US workers were stressed out at record-high levels in 2022 — and at a rate 20% higher than the global average. While there are many things employers c
Quiet Quitting – Here’s What You Should Focus on Instead
If you’ve been following the growing debate over “quiet quitting,” you might have gotten the sense that this phenomenon — employees consciously pullin
The Traditional Training Workshop Doesn’t Work — So We Reinvented it
When L&D professionals like you identify a need to train your staff on a specific set of skills, you can usually find plenty of organizations offe
Embracing Emotional Intelligence: Unlearning to Learn
What’s this guy feeling?
Can you tell, based only on his facial expression? Take a guess.
a. Frustration
b. Anxiety
c. Sadness
d.
Webinar Recap: Mastering Emotional Intelligence Training with J&J and Amazon (Link Included)
Oji Life Lab Co-Founder and Head of Learning Andrea Hoban recently sat down with L&D leaders at Johnson & Johnson and Amazon Web Services to d
Emotional Intelligence: Corporate Buzzword or Essential Skill?
The phrase “emotional intelligence” (EI) has been enjoying a rapid rise in popularity. In just the last couple of years, publications from Forbes to H
How to Overcome Emotional Intelligence Training Skepticism
The more you examine the research showing the enormous value of emotional intelligence in the workplace, the more it seems as though businesses that n
How Johnson & Johnson Uses Emotional Intelligence Training to Boost Customer Satisfaction
In 2018, Kim Bilyeu learned that one of Johnson & Johnson’s medical device companies had a big problem.
Bilyeu, Director for Global Education, he
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