Feature by Time Magazine: Why Emotional Intelligence Is Needed More Than Ever at Work
The medical-device salespeople would show up in the middle of surgical procedures, play on their phones, and correct doctors at inappropriate times. As their behavior led to lost business, their employer decided to take action…on upping their emotional intelligence.
The company, a division of Johnson & Johnson, turned to Marc Brackett, director of the Yale Center for Emotional Intelligence, and Andrea Hoban, head of learning at Oji Life Lab, to design a program...
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